Refund policy
Return & Refund Policy
Return & Refund Policy
At [MobiParts], we want customers to receive the correct mobile phone repair parts in proper working condition.
Because mobile phone screens and electronic repair parts are fragile and may be damaged during installation, special return conditions apply.
Please read this policy carefully before installing any product.
30-Day Return Period
You may request a return within 30 days after receiving your order, subject to the conditions described below.
To qualify for a standard return, the product should generally be:
- Unused
- Uninstalled
- Undamaged
- In its original condition
- With protective films intact
- With original packaging where applicable
- Free from glue, adhesive, scratches, bending, or installation marks
Test Before Installation
All screen assemblies must be tested before installation.
Before removing protective films, applying adhesive, installing screws, pressing the screen into the frame, or completing the repair, please temporarily connect the screen to the device and test its functions.
Please test:
- Display
- Touch sensitivity
- Brightness
- Color
- Backlight
- Dead zones
- Flickering
- Lines on the display
- Other applicable functions
If a problem is discovered during pre-installation testing, stop the installation immediately and contact us.
Installed Products
Products that have been fully installed may not qualify for a standard return unless there is a verified manufacturing defect covered by our Warranty Policy.
Evidence of installation may include:
- Removed protective film
- Adhesive residue
- Bent flex cables
- Screw marks
- Frame pressure marks
- Broken seals
- Physical damage
- Glue or tape residue
Defective Products
If you believe the product is defective, please contact us with:
- Order number
- Product name
- Phone model
- Description of the problem
- Clear photos
- Video showing the problem
- Video or photos showing the screen connected during testing when requested
We may provide troubleshooting instructions before approving a return.
Wrong Item Received
If we send the wrong product, please contact us as soon as possible.
After verification, we will normally provide an appropriate replacement or refund and arrange the return when necessary.
Customer Ordered the Wrong Model
Customers are responsible for checking device compatibility before placing an order.
If you ordered the wrong model, you may request a return if the product remains unused and in resalable condition.
Return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless required by applicable law.
Non-Returnable Items
Returns may be refused for products showing:
- Cracked glass
- Broken OLED or LCD panels
- Broken flex cables
- Torn connectors
- Bent connectors
- Liquid damage
- Excessive pressure damage
- Installation damage
- Glue contamination
- Scratches caused after delivery
- Missing components
- Unauthorized modification
- Damage caused by incorrect installation
Return Authorization
Please contact us before sending any product back.
Do not return products without authorization.
Unauthorized returns may experience delays or may not be accepted.
Refund Processing
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Processing times depend on your bank, card issuer, or payment provider.
Consumer Rights
Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable law.
Contact
Email: schisselvgg813761@hotmail.com